Bamboo Birdcage Pendant Lamp

What if I have questions?
If you run into a problem, big or small. We are always here to help, please email support@lspecialj.com and we will get back to you as soon as possible.

What payment methods are accepted?
We accept payment via PayPal.

Do I need an account to place an order?
No, you can choose to check out as a guest by selecting "Guest Checkout". However, arranging returns is easier if you have an account and track your order.

Do you offer a price match guarantee?
If you find our product at a lower price elsewhere, we will do our best to match. To get a price match, please contact us via our contact form before placing an order.

When will my order be shipped?
We will endeavor to ship within 3 business days of purchase. If your order is urgent, please call us to check current stock availability and confirm current lead time before shipping (if the item is not in stock at the time of purchase). 

The shipping methods we will provide (including but not limited to the following)
1. Worldwide Postal Shipping (EMS)
2. Standard Commercial Express (UPS, FedEx, DHL, etc.)
3. The third-party freight forwarding company (commercial express company partner) transports to the destination.

How can I track my order?
After the goods are shipped, we will send you the courier name and tracking number by email. Using this tracking number, you can view a tracking summary that lists delivery information captured at various scan points during the item's transit.

When will I receive my order?
Most orders are received within 4-8 weeks from order to delivery. Add days for custom orders.

In light of the current pandemic, please note:
We do our best to deliver orders within our usual lead times, but please note that due to reduced capacity at our warehouses and carriers, some orders may take longer. We apologize for any inconvenience this may cause. If you have any questions, please feel free to email a member of our customer service team.

How do I assemble the product?
Complete assembly instructions are provided in the box of each product. Do the provisions require an electrician or multiple people to assemble.
It is recommended that lighting fixtures be installed by professionals. Under no circumstances shall we be liable for accidents and/or accidents that may occur as a result of improper use and/or installation of our products.

I received a damaged product. What should I do next?
We will do our best to ensure your order arrives in perfect condition. However, if your order arrives damaged, please notify Customer Service at support@lspecialj.com within 48 hours of receipt and provide a photo that clearly shows the damaged item and/or packaging. Shipping to a job site or warehouse is no exception. If you notice external damage to the box, please file a claim with the delivery driver upon receipt. In the event of damage, lspecialj may, at its sole discretion, replace one or more damaged components or the entire luminaire.

• Shipping

1.Where are the items?
All packages are shipped from our China factory.

2. When will the package be shipped?
Packages are shipped within 3 business days of your order.

Once shipped, an email will be sent to your email with package tracking information. If you can't find the mail, please check your trash, otherwise it may be rejected by your mail system, please contact us.

Our orders are usually delivered within 4-8 weeks (some countries may be longer, if you are not sure, please contact us to check). If the package does not arrive on time, you can contact us.

• Refund

1.If the product arrives damaged or not as described, please contact us with photos of the damaged item so that we can assess the problem and correct it.

2. If you need to return the product for any other reason than the above
If you are not satisfied for any reason other than the above, you may return eligible lspecialj.com items to our warehouse in China within 30 days of receiving your order, provided the items are unused and in their original condition, including all original packaging. Note that this does not apply to custom orders.

At Lomilux, your payment security and peace of mind are always our top priorities. We are committed to creating a safe, transparent, and worry-free online shopping environment for every customer. From secure transactions to personal data protection, we use advanced encryption technologies and strict security standards — so you can shop with confidence.

Secure Checkout with PayPal

We currently accept PayPal as our primary payment method.
As one of the world’s most trusted and widely used online payment platforms, PayPal employs robust encryption and fraud prevention systems. All transactions are processed securely through PayPal’s system, protecting your personal and financial information at every step.

Why Choose PayPal?

Pay with confidence — quick, safe, and private:

• No need to share card details
  Pay directly through your PayPal account without revealing your credit card or bank information.
• Buyer Protection Program
  Eligible purchases are covered by PayPal Buyer Protection, offering an added layer of security for your orders.
• Fast & convenient checkout
  Simply log in and complete your payment in a few easy steps — fast and hassle-free.

Your Privacy Matters

We do not store your credit card details or PayPal login credentials.
All sensitive payment information is securely encrypted and processed by PayPal, ensuring your data remains protected at all times.

About PayPal Buyer Protection

When you make a purchase from a seller that supports PayPal Buyer Protection, your order may qualify for full reimbursement — including the item price and original shipping (if applicable) — if:

• The item never arrives.

• The item is significantly different from the description.

Eligibility is subject to PayPal’s evaluation based on their protection policies. If you disagree with PayPal’s initial decision, you may appeal by providing additional or compelling evidence for a reassessment.

Additionally, if you believe a payment was made without your authorization, you may file a claim through PayPal’s fraud protection system, even if it falls outside the Buyer Protection scope.

⚠️ Please Note: In some cases, PayPal may require you to return the item to the seller or a designated address. Return shipping costs are not covered under Buyer Protection.

Payment Assurance

All payments on Lomilux are processed exclusively via PayPal, a third-party platform.
We never access or handle your funds directly, ensuring your transaction remains safe and secure.

Need Assistance?

If you have any questions about your payment or encounter any issues during checkout, feel free to reach out to us:  lomilux7@gmail.com

Your trust means everything to us. Thank you for choosing Lomilux with confidence.
We are always here to provide a secure, enjoyable shopping experience — may every light you bring home be a reflection of that trust.

Product Care Instructions
Daily cleaning: Feather duster electrostatically absorbs dust and sweeps away floating dust
1. Ceiling light & chandelier
Both the ceiling lamp and the chandelier are hung at high places, and it is inconvenient to disassemble. The dust can be taken care of with a feather duster, and the cleaning detergent can be sprayed on the surface of the lamp body to soften for 5 minutes and then wiped dry with a soft cloth.
2. Floor lamp
For the dirt on the base of the floor lamp, you can use a soft cloth dipped in detergent to clean the lampshade. You can first pour the special detergent on the rag, and then wipe the part where the rag is changed.
3. Desk lamp
First wipe off the dust on the surface of the base, and then pour the liquid special detergent containing abrasives for metal products on a soft cloth and wipe it.
4. Spotlight & Wall Light
Lamps in higher places need to clean the base, pay attention to power off, try to wipe with a dry cloth, etc. If you need to clean with water, detergent and other liquids, try to twist the rag to 90% dry, and be careful not to leave any residue on the lamps after cleaning liquid.

[Cleaning skills of various lamp shades]
Plastic and metal lampshade cleaning:
(1) Use a wrung rag to add all-purpose cleaner to wipe the dirt.
(2) Wipe off the remaining detergent ingredients with a well-wrung rag.
(3) Finally, use a dry, clean rag to wipe it again carefully.
Acrylic Lampshade Cleaning:
(1) Gently brush off the dust with a soft cloth such as flannel.
(2) After that, use a dry, clean rag to wipe it again carefully.
Cloth, paper lampshade cleaning:Soft rag soaked in some professional cleaning products, wipe the surface of the copper
(1) First, remove the dust with an anti-static duster.
(2) After that, wipe off the dirt with the rag of Yu. Product Care Instructions.
Copper material: Soft rag soaked in some professional cleaning products, wipe the surface of the copper material chandelier
Glass material: A soft cloth can be wiped clean with diluted glass cleaner.